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Shipping Policy

Everything you need to know about how we deliver your Elevé orders across Ghana.

  We deliver nationwide across Ghana via trusted delivery partners — covering all 16 regions.

How Delivery Works

We are an online-only store based in Tema, Ghana. After you place an order, here's exactly what happens:

1

Order Placed

You complete your order on our website or via WhatsApp. You'll receive an order confirmation immediately.

2

We Package Your Order — 1 Business Day

We carefully pick, quality-check, and pack your items. We allow 1 business day for this step to ensure everything arrives perfectly.

3

Dispatched to Our Delivery Partner

We hand off your packaged order to our delivery partner. From here, their logistics network takes over to get your order to you.

4

Delivered to Your Door or Pick-Up Station

Our delivery partner delivers your order to your specified address (door delivery) or a convenient pick-up station — whichever you prefer.

Delivery Zones & Estimated Times

Total estimated delivery time = 1 business day (our processing) + delivery time for your zone.

Delivery fees below are our standard rates. The exact fee will be communicated to you before your order is finalised.

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Free Delivery — Two Ways to Qualify

In Tema (Communities 1–12): spend GH₵100 or more and delivery is on us — a lash and a couple of polishes gets you there. We deliver these ones ourselves.
Anywhere else in Ghana: spend GH₵1000 or more and we'll cover it.
Below those amounts you pay the delivery person directly on arrival. Store pickup in Tema is always free.

Important Notes

  • Business Days: Monday — Friday, excluding Ghanaian public holidays.
  • Order Cut-off Time: Orders placed before 2:00 PM on a business day are processed the same day. Orders after 2:00 PM are processed the next business day.
  • Delivery Address: Please provide a complete and accurate delivery address, including the region, district, and nearest landmark, to avoid delays.
  • Contact Number: Ensure your WhatsApp/phone number is correct — our delivery agents will call to arrange delivery.
  • Pick-Up Stations: You can opt for pick-up station delivery, which is typically faster and at a lower fee in major cities.
  • Remote Areas: Some very remote areas may require additional time or arrangements. We will notify you if this applies to your order.

Order Tracking

Once your order is dispatched, we will send you a tracking reference via WhatsApp or email so you can follow your delivery status.

You can also check your order status at any time by logging into your Elevé account dashboard.

Returns & Exchanges

We want you to love every product from Elevé. Please note:

  • Damaged or Wrong Items: If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos. We will arrange a replacement or refund at no cost to you.
  • Change of Mind: Due to hygiene reasons, makeup, skincare, and opened beauty products cannot be returned unless they are faulty.
  • Wigs: Returns are accepted within 7 days for unworn, unaltered wigs in their original packaging. Return shipping costs are borne by the customer.
  • Bundles: Bundles must be returned as a complete set. Partial bundle returns are not accepted.

To initiate a return or exchange, contact us via:

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